So, what makes us unique?
Revenue Management
We're the first transport management software solutions company to offer dynamic forecasting and revenue management for the bus and coach industry
Dynamic Pricing
We offer dynamic pricing as standard in our core bus & coach management system
No Commissions ever
We do not charge any commissions on any sales done; whether it's internal sales or through a sales channel
Ratality was formed by specialists in the Revenue Management, Loyalty, and Business Process & Optimisation Management fields who joined forces to create a software solution quite unique in the industry. Their decades of experience span across many industries, including aviation, bus & coach, rail, retail, and the hospitality industries.
We understand what true value is: Value = Benefit / Cost. So, by offering you a fully-integrated solution we aim to increase value to your clients, guests and passengers whilst maximising your profitability. Remember: Profitability doesn’t happen by accident; you must plan for it.
What our clients say about us
"Amazing software. Easy to use informative rate optimisation. Amazing team to work with, the support is out of this world"
ilulaBus
Sales Director
"User friendly and available on mobile meaning I can work from anywhere at anytime. They have good customer service and attend to queries promptly"
APM
Sales & Marketing Supervisor
"Best investment. Having used other software company for almost 10 years the move to Ratality was the best choice we as a company made"
Eldo Coaches
National Admin Manager
"Ratality is an amazing company and a pleasure to deal with"
HTi
Sales Manager
"An amazing array of products that makes running my business and supporting clients businesses so much more effective"
Delta Training Academy
Director
"Very easy to use software, easily integrated with our PMS system at the time. Great Functionality and the reporting was great and to the point"
ANEW Hotels
General Manager
"It’s one of the most user-friendly platforms I have ever used in the past 7 years in the intercity industry"
APM Western Cape
Sales & Marketing Manager
"Rich in features including redemption and discount calculations"
HTi
Application Analyst
"Implementing Ratality Rewards Manager at Eldo Coaches was significant both in terms of setting us aport from our competitors and enabling us to grow our customer base. Best decision we have made"
Eldo Coaches
Chief Operating Officer
"Got a working product in 1 month, that should have taken 4. Exceptional support and always willing to go beyond what is required"
Fortis Hotels
Operations Manager
"I would recommend Ratality to anyone looking for a reliable and easy to use rewards program which is tailored to the needs of your business"
Hotel Savoy
General Manager
"Very good support and communication. Excellent program"
Botlierskop Game Reserve
Operations Manager
"It really added substantial value to both our business and our passengers"
Eldo Coaches
Chief Operating Officer
"It was easy to use the system and saved me a lot of time in doing all the quotes"
Africa 4x4 Rentals
Managing Director
Industries
Our award-winning bus and coach software solutions are being used by multiple industries and various business types.
Bus & Coach
- Scheduled Coach Transport
- Private Transfers and Charters
- Bus Shuttles & Tours
- Student & Learner Transport
- Contracted Commuter & Employee Transport
Vehicle Rental
- Vehicle Rentals
- 4x4 Hires
- Campervan rentals
- Truck rentals
- Motorhome rentals
Hotel
- Hotels
- Lodges
- Game Parks
- B&B's
- Guest houses
Awards
Solutions
Our single platform offers you the following integrated solutions
Maximize ridership, customers, and revenues
- Revenue Management and Dynamic Pricing
- Automatic adjustment of rates based on business rules
- Optimise ancillary revenues
- Integration with Distribution networks and OTAs
- Manage sales channel, seasonal and duration discounts
- Multi-currency
- Regular passenger passes
- Fully customizable loyalty and rewards system
- Generate and e-mail quotes online
- Manage passenger transfers between trips
Enhanced user
experience
- Fully integrated cloud-based platform
- Intuitive reservations & ticketing system
- Online Agent and Client booking portal
- Build-in communications system
- Visual coach & driver scheduling tools
- Utilise Google Maps and Geo-fencing technology
- Real-time web interface
- Student information & records
- Notifications & Alerts
Smart decision
making
- Route and passenger manifests
- Ticket scanning
- Comprehensive Dashboards & Reports
- Recommends best rates
- Budgeting, invoicing, and sales ledger
- Manage quotes and pricing
- Set custom business rules
- Vehicle & driver management application
- Forecast and manage driver hours
- Online Driver portal
Features
Check out some core features of our award-winning software solutions
Our Platform
- Fully integrated cloud-based platform making it accessible from anywhere and on any device
- Online Agent and Client booking portal
- Real-time web interface
- Modular system allows you to set access levels for all functionalities
- Client preferences can be set to manage discounts, refunds, payment options, fees and ticket timelines and auto-expirations
- Tracks and saves all actions done on system
Integration feeds & Distribution Networks
- Integration with distribution networks and OTAs
- View real-time sales from sales channels
- Review trip demand from sales channels
- Fully supports part-payment or payment with rewards
Intuitive Reservations & Ticketing System
- Intuitive reservations & ticketing system allows for optimum user experience
- Override mode allows supervisors to alter any information on current bookings, including pricing and expiration timelines
- Multiple-payment options available
Financial Management & Budgeting
- Set-up budgets and track actual performance vs budget
- Create invoicing, cash-ups, and sales ledger
- Export financial information to external financial accounting software
Forecasting, Revenue Management & Dynamic Pricing
- Dynamic forecasting of unconstrained passenger demand for every future departure
- Revenue management and dynamic pricing automatic adjust rates based on business rules and forecasted demand
- Optimisation of ancillary revenues
- Set custom business rules and demand scenarios based on forecasted demand and current bookings
Quotes & Pricing
- Generate and e-mail quotes online
- Multi-currency enabled
- Ticket scanning via barcodes or QR codes
- Recommends best rates
- Manage quotes send
- Manually adjust prices or set global pricing for specific routes
Manage Discounts & Promotions
- Run promotions for specific sales channels by either offering a discount or set discounted amount.
- Set-up channel discounts per travel date and per sales date
- Set-up seasonalities and unique pricing rules for each season
- Manage seasonal and duration discounts
- Set up manual demand scenarios and apply to routes
Loyalty, Rewards & Vouchers
- Fully customizable loyalty & reward system with unique business rules, tiers, and currency
- Issue, redeem or manage ad-hoc or gift vouchers
- Various reports to view top customers, reward transactions and even excessive card usage.
Driver & Vehicle Management
- Online Driver portal to view trip sheets & maps, passenger lists, trip details, scan tickets or to log an incident or defect.
- Visual coach & driver scheduling tools
- Manage driver information or view driver’s trip log
- Forecast and manage driver hours to ensure optimum driver utilization
- Manage vehicle information, maintenance logs, downtime, fines
- View comprehensive vehicle utilization reports, including trip details, distance travelled, total revenue earned, and revenue per kilometer
Scheduled Trips & Routes
- Regular passenger passes
- Utilise Google Maps and Geo-fencing technology
- Student and passenger CRM
- Manage passenger transfers between trips
- Route and passenger manifests
Communications, Notifications & Alerts
- Build-in communications system makes for quick communication with both passengers and drivers
- Set-up automatic messages
- Use templates and placeholders to quickly communicate trip disruptions to passengers
- Ability to set-up multiple notifications and alerts
Reports & Dashboards
- Real-time performance dashboard tracking revenue, sales, pricing, and performance
- Real-time operational dashboard tracks scheduled coaches, drivers, revenues, forecasted passengers vs actual passengers, and actual revenues vs budgeted revenues.
Our Partners
Sales Channels
Integrated Payment Gateways
Our Pricing
We offer a scalable pricing solution to suit any business size
Suitable for small bus and coach operators who require a core coach management system without the bells and whistles
Suitable for small to medium size bus and coach operators who requires some sales integrations with the option to add additional functionalities as they grow
Suitable for medium to large bus and coach operators who requires a basic software solution with limited sales integrations
Suitable for medium to large bus operators who requires all functionalities and maximum visibility
Contact Us
Please use the form below to request a call back.
Alternatively, use the live chat function by simply clicking on the icon in the lower right hand side corner of the screen
Visit us
Loft Office 6E, Woodmill Lifestyle CentreVredenburg road
Stellenbosch, 7600